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Retrieval Medics International

Retrieval Medics International is an Australian based medical retrieval company. We specialise in the niche market of commercial airline medical repatriation services.

If you become unwell or injured whilst traveling and need a medical escort to get you home safely and quickly , all it takes it one call to our operations centre and we will take care of all the arrangements. We will contact your treating doctor for the medical recommendations for travel, fitness to fly, book ground transfers, flights and final destination arrangements.

We offer our services to individuals, organisations, travel insurers and the broader global travel assistance communities.

Contact us today and speak with a medical repatriation expert to discuss your needs.

Service Offering

Commercial Medical Escorts

Highly qualified and professional medical escorts for commercial airline repatriations.

Air Ambulance

For emergency cases we engage partners who provide specialist Air Ambulance services.

Assisted Travel

Door-to-Airport Assistance – We organise safe transport from your residence and assist you all the way through the airport.

Commercial Stretcher Repatriations

A viable and cost effective alternative to a dedicated air ambulance service.

Flight Nurses

A dedicated medical companion to accompany you throughout your journey.

Flight Doctors

Our repatriation flight doctors deliver critical care services aboard an aircraft.

Private & Uninsured Medical Cases

For those unexpected or uninsured situations where you want to bring your loved one home.

Medical Support – Executive / VIPs

Qualified and experienced health care professionals providing low profile medical services.

Commercial Medical Flight Coordination Services

A team of experienced repatriation case management specialists.

Inter-Hospital Transfers or Retrievals

Local, nationally or internationally. A critical care retrieval team equipped to provide safe and timely retrieval of patients between facilities.

Emergency Medical Repatriation Services

We can provide a critical care emergency medical repatriation team equipped to ensure the safe and timely transfer of patients home.

Why Choose Retrieval Medics International?

  • Our highly professional and qualified staff are made up of flight doctors and registered flight nurses who all currently work in the critical care field in hospitals and pre-hospital clinical settings.
  • Each flight nurse and flight doctor has a minimum of five years experience in critical care (ED/ICU/CCU) or similar in the air ambulance / aeromedical retrieval field.
  • Each staff member undergoes additional training and assessment in medical transport medicine and flight physiology.
  • Our dedicated clinical advisory group made up of specialist doctors, nurses and air ambulance specialists provide overall clinical governance of all missions – meaning we always have an expert opinion available.

Get home faster thanks to our logistic specialists

  • Our operations centre is open 24/7 for your convenience and our friendly, professional team are always ready to assist.
  • All staff have extensive knowledge of the insurance and medical repatriation industry and are extremely proactive at driving cases forward.
  • Our in-house travel agents plan the fastest, safest route for your repatriation needs including arranging all private ground transfers.
  • The strong relationships our team have built with the major airlines over the years means we know all of the options that are available and can provide the most cost effective quotes.

Travel stress free while we handle everything

  • Our in-house travel concierge team will look after you at every stage of the repatriation mission.
  • From planning to bookings, paperwork to permit requirements – they have your back at every step.
  • The team deal directly with the special handling departments of all major airlines and look at all aspects of the itinerary including seating configuration, direct flights or flights with minimal transit times to get you home sooner.
  • We never overpromise or under-deliver in our service meaning you can be assured of a quality end-to-end experience from first contact, through to the completion of your journey.

Take advantage of our cost effective solutions

  • The high cost of healthcare overseas makes commercial medical repatriations a viable option.
  • Our services can help mitigate ongoing medical expenses when being treated abroad and provide an alternative to the more expensive option of a fixed wing air ambulance Australia service.
  • Our team have deep relationships with the major airlines and have access to discounted airfares.
  • This allows us to provide truly cost effective options to our clients and customers.
  • We also offer a seamless and professional service to travel insurers, assistance companies, private / public health facilities, and other large organisations with individuals who need commercial medical repatriation or air ambulance assistance.

fully accredited medical escort service

Retrieval Medics International has been independently assessed by the International Assistance Group – and is a fully accredited commercial medical escort service provider to over 140 assistance companies globally – Including:

Valued Feedback

I would like to take the opportunity to thank Retrieval Medics International for their outstanding service in getting me home to Germany. Michael escorted me from New Caledonia to Australia for surgery for my fractured leg and Claus assisted with the trip back to Germany post-surgery. They took excellent care of me and I am eternally grateful for their care and attention to detail. I would not hesitate to recommend using their services again to anyone requiring a medical repatriation.
Maria Ensthaler
Maria EnsthalerMaria Ensthaler – New Caledonia > Germany
Thank you so much for the professional care given to my Father Ken by Michael Simms. Michael went above and beyond with everything. The whole plan worked just as he said it would. Once again I sincerely thank you, There is no way I could have done it on my own.
Brenda Pietrosante
Brenda PietrosanteBrenda Pietrosante – Bali > Melbourne
I would like to express our gratitude and commendation for the support and care provided by the staff at Retrieval Medics International to our NIB health fund member who was recently repatriated back to Kiribati. I would like to make special mention of Michael Simms and Ethan Dooley. We have been working with them closely and we cannot commend them highly enough. From the very first contact to the post repatriation report we have been kept informed every step of the way. Your company was quick to produce quotes, with different options to allow us to make an informed decision on the best repatriation option for our insured. You have all gone above and beyond to accommodate not only the needs of the insured but also his family. We look forward to working with your team again in the future.
Amy Villalobos
Amy VillalobosAmy Villalobos – Global Health Services and Insurance Specialist. NIB

Contact Details

Phone

+61 7 3180 3815

Email

[email protected]

Postal

PO Box 99 Salisbury
Qld, Australia 4107

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